IT Touch

Lotnictwo w przestworzach / Aviation in the skies

Navigating Aviation

with Tailored IT Solutions

Aplikacje w lotnictwie / Applications in aviation

Understanding Aviation Industry Challenges

Optimize operations, enhance passenger experiences, and streamline maintenance systems with IT Touch’s comprehensive IT solutions for the aviation industry.

The civil aviation industry operates in a complex environment with stringent safety regulations, real-time operational demands, and growing passenger expectations. Airlines and airports face unique challenges in managing massive data flows, optimizing aircraft operations, and delivering seamless passenger experiences while maintaining the highest safety standards. Modern aviation companies need robust IT solutions that can handle mission-critical operations, enhance customer service, and optimize resources across global networks.

How IT Touch Helps Aviation Companies?

With specialized experience in aviation technology, IT Touch delivers industry-specific IT solutions to optimize operations, improve passenger satisfaction, and support sustainable growth in this demanding sector.

Key Services

1 Passenger Experience Systems

We develop and optimize customer-facing platforms that enhance the traveler journey, from booking and check-in to post-flight engagement, creating seamless digital experiences that strengthen brand loyalty.

2 Operational Management Solutions

Our expertise in real-time data processing helps airlines streamline flight operations, crew management, and resource allocation, improving operational efficiency and reducing costs.

3 Maintenance & Engineering Support

We implement sophisticated systems that optimize aircraft maintenance scheduling, inventory management, and compliance tracking, ensuring maximum fleet availability and safety.

4 Business Intelligence & Analytics

IT Touch creates customized, AI-powered analytics solutions that transform aviation operational data into actionable insights, enabling smarter decision-making and predictive maintenance capabilities.

5 Comprehensive System Integration

We specialize in connecting diverse aviation systems into unified platforms, ensuring seamless data flow between reservations, departure control, crew management, and maintenance systems.

Few words from our clients

Przemysław Caban

IT Solutions Architect

“The IT Touch team demonstrated knowledge and experience, as well as an extraordinary approach to the specificity of the LOT trade, which enabled the successful implementation of the project.”

Wiesław Wiktorowicz

Service Delivery Manager

“IT Touch Banking is our trusted software development partner enabling to serve advanced services on a multinational level. We measure success by checking if all tasks are delivered on time. The quality of the software is also very important for us. Overall, our customers give great feedback on the software. IT Touch gained our trust, and they showed the ability to handle difficult projects, which was very important for us. Their flexibility and quality of work translate into further commitments and successes. As a result, we’ll continue working with them this year and in the future. They are always meeting and exceeding our requirements. They also deliver on time, leading the projects to successful completion.”

Key Business Benefits for Aviation Industry

Enhanced Passenger Experience

Digital solutions that streamline customer journeys from booking to arrival, improving satisfaction and loyalty.

Operational Efficiency

Systems designed to optimize flight operations, reduce turnaround times, and enhance resource utilization across your network.

Maintenance Optimization

Smart solutions that maximize aircraft availability through predictive maintenance and efficient inventory management.

Data-Driven Decision Making

Advanced analytics capabilities that transform operational data into strategic insights for continuous improvement.

Success Stories in Aviation

Aviation companies trust IT Touch because of our deep understanding of industry-specific challenges and our commitment to delivering solutions that drive operational excellence and passenger satisfaction.

Case Study Highlights

Enhancing Customer Service with CRM Implementation for Polish Airlines

IT Touch implemented a comprehensive CRM solution for LOT Polish Airlines using the open-source SuiteCRM platform. By integrating data from booking, complaints service, and Call Center systems, we created a unified customer management platform with advanced marketing capabilities. A dedicated synchronization tool and PostgreSQL database implementation allows seamless connection with LOT’s central customer base. The solution features real-time data access via WebServices and specialized modules for customer service and marketing, resulting in improved response to customer needs and more effective advertising campaigns.

Streamlining Crew Management

IT Touch created an integrated crew management system for a regional airline that optimizes scheduling based on qualifications, duty limitations, and rest requirements. By integrating with flight planning and HR systems, the platform provides a single source of truth for all crew activities. Results include a 23% reduction in crew-related delays, 18% decrease in accommodation costs, and improved crew satisfaction through more balanced scheduling.

Ready to Transform Your Aviation Operations?

Contact IT Touch to learn how our tailored IT solutions can improve your passenger experience, operational efficiency, and overall business performance in the competitive aviation industry.